Domestic Shipments

All orders shipping within the lower 48 US states will ship via UPS Ground. This will allow us to better serve our customers with faster shipping/transit time to residential locations. Orders shipping to a PO Box will be shipped via US Postal Service.

You will receive an email with your tracking information when your trophy has shipped. Unfortunately, we cannot expedite shipments at this time.

International Shipments

Orders shipping outside of the lower 48 US states will ship via GlobalPost.

You will receive an email with your GlobalPost tracking number when your order ships. GlobalPost will deliver the package to your country’s final mile carrier. You will be issued a new tracking number with the final mile carrier.

Right of Withdrawal and Return Policy Exception

Pursuant to Article 16(c) of the EU Consumer Rights Directive (Directive 2011/83/EU), the standard 14-day right of withdrawal (the "cooling-off" period) does not apply to goods that are made to the consumer’s specifications or are clearly personalized.

Because your custom or personalized item is uniquely manufactured to your requested specifications, all sales of personalized items are final. We do not accept returns, cancellations, or exchanges for buyer's remorse, changing your mind, or ordering errors.

This exception does not affect your statutory rights under the EU statutory 2-year legal guarantee. If your personalized product arrives damaged, defective, or does not match the specifications of your order, please contact our support team within 30 days of delivery with photos of the issue, and we will arrange a repair, replacement, or refund at no cost to you.

Duties and Tariffs

All international shipments are susceptible to additional duties, fees and tariffs. Any additional duties or tariffs during shipment are the customer's responsibility to pay. This includes both promo trophy orders and subsequent trophy orders.

Lost Shipments

In the event your shipment is lost, please contact us immediately with your name, order number and tracking information.